World’s Largest Crypto-Focused Support Firm
Your One-Stop Shop for All Crypto CX Needs
Providing ticket, live chat support, social media engagement, and Discord/Telegram community moderation.
200+
Skilled Professionals
100%
Crypto-Trained Staff
100%
Crypto focused
24/7
Coverage
10+
Languages
The Crypto Support Challenge
Startups Don’t Know Where to Start
Endless hours spent researching tools, hiring options, and crypto workflows setup instead of product development
Enterprises Struggle with Overhead
Payroll, night shifts, retention costs and no easy way to scale up during surges or trim down in bear markets.
24/7 Pressure
Crypto users expect instant answers across platforms.
Burnout Bleeds Teams
When agents leave, so does your internal knowledge.
Training Gaps
Crypto evolves faster than your team can learn.
Mistakes Break Trust
One bad reply or missed scam can go viral.
How ACX Solves It
Three Models, One Goal: Efficient Crypto Support
Pre-Launch Setup & Scale
We build your entire support infrastructure before launch
- Tool selection (Zendesk, Intercom, etc.)
- Ticketing flows & escalation setup
- FAQ & self-help creation
- Discord & Telegram setup
- KYC workflow design
- Beta Volume Handled by ACX
Complete CX Outsourcing
Full-service, 100% hands-off
- Crypto-trained support agents
- 24/7 ticket, chat & email coverage
- Community Channels Coverage
- Team lead oversight & Quality Control
- No hiring, training, or management required
In-House Management as a Service
Have an in-house or offshore team? Get ACX expert management on top
- Lead agent performance & tasks
- Own escalations & complex cases
- Build internal FAQs & macros
- Run QA scoring & feedback loops
- Track KPIs & coach for improvement
Support Areas We Cover
Crypto-native CX, built to cover every user touchpoint across channels, time zones, and languages
Security-Focused Customer Support
24/7 Customer Support:
Round-the-clock help via tickets, chat, and email.
Technical Solutions:
Resolve wallets, transactions, and security issues.
Multilingual Service:
Fluent support in 10+ languages.
.svg)
QA & Analytics:
Ensure top-quality service with data insights.
System Setup:
Build and optimize support tools from the ground up.
Knowledge Base:
Clear, user-friendly guides and FAQs.
Manage Your crypto communities with expert moderation and engagement.
24/7 Moderation:
Real-time monitoring to maintain safe, active communities.
Event Support:
Manage token launches, AMAs, and community campaigns.
.svg)
Spam Prevention:
Eliminate harmful content to protect trust.
Crisis Handling:
Swift issue resolution to minimize disruption.
Analytics:
Actionable insights to optimize engagement strategies.
Platform Expertise:
Specialized support for Discord, Telegram, and X.
Empower your internal team with our expert-led implementations
Supervision:
Round-the-clock help via tickets, chat, and email.
Coaching:
Solve wallets, transactions, and security issues.
Multilingual Service:
Fluent support in 10+ languages.
Analytics:
Track key metrics and optimize workflows.
.svg)
Process Improvement:
Streamline operations for better efficiency.
Leadership:
Motivate teams and set clear goals.
Optimize your internal CS operations with our specialized QA support
Agent Categorization:
Organize support agents for optimal performance.
One-on-One Sessions:
Enhance productivity with tailored feedback.
Scoring System:
Maintain high standards with clear quality metrics.
.svg)
Trend Analysis:
Provide actionable insights on engagement and growth.
Action Plans:
Deliver monthly reports to track and improve results.
Checklist Creation:
Ensure effective monitoring and response to all activities
“Your team’s proactive approach in supporting the v5.0 launch is commendable.”
— Charles D'haussy
CEO - DYDX Foundation
.svg)
Why Choose ACX
Proficiency with Complex Products
Our team is adept at managing complex products, providing specialized support and solutions.
Partner with
Experience with Top CEX Platforms
We bring experience from top centralized exchanges(CEX), ensuring high standards of service and reliability.
Top Tier Exchange
Expertise in Crypto Gaming Communities
We have extensive experience handling large crypto gaming communities ensuring robust support and engagement
Partner with
Handling KYCs & Inquiries for large Platforms
We efficiently manage KYC processes and inquiries for new platforms, ensuring compliance and smooth onboarding.
Top Tier Crypto Wallet
Our Management
Toms Pauders
Co-Founder & Director
Extensive experience in crypto customer support and compliance, including managing large teams for Binance in different regions such as China and Malta.
Henri Arslanian
Chairman of the Board
Former PwC Global Crypto Leader and Partner, ex UBS, lawyer, professor, bestselling author, with over 500k LinkedIn followers.
Siranush Beglaryan
Head of CS
Numerous years of experience leading multilingual customer support teams across various industries.
.png)
Arevig Ashekian
Customer Experience Manager
Led and managed high-performing customer support teams at Krisp and Tripathon B2B. Developed and implemented training and quality control processes that ensured consistent and exceptional customer service.
ACX is the world’s leading crypto support and moderation firm.
.svg)
.svg)
© 2025 ACX International. All rights reserved
Cookie Settings, Anti-Spam, Privacy, User agreement, Legal Notice and Responsible Disclosure